There are a number of decisions that your organization needs to make when moving to a managed services IT contract. Here are a few things to consider: Complete a total cost of IT to determine the real cost of IT for your organization. The first step in moving to managed services is to perform a total cost of IT analysis. This is a calculation of what you are currently paying for IT support, combined with accounting for the cost of lost productivity and downtime that you may be experiencing. Identify potential providers; request an audit of your current systems. Once you’ve completed the total cost of IT analysis, it’s time to shortlist some managed IT service providers. This process is generally about finding a company with which you feel comfortable working, and which has a track record of success and is familiar with your industry and the requirements that go along with it. Choose a managed services provider and complete onboarding process with the provider. When selecting a provider, make sure they meet your requirements. Often, if you are evaluating based purely on cost, you may not find the right partner. Remember that IT plays a significant role in your entire organization now. It’s important to work with someone that has your best interests in mind and can provide a proactive service that delivers outcomes. It brings into line the results of the organization. An IT company is incentivized to do a very good job; they want to minimize problems for your organization because they have a direct link to the efficiency of your IT. IT authorities give you flexibility. You’re not an IT expert. Managed computer services take care of your IT so you can focus on running your business. Proactive support. Managed computer services offer proactive support. So instead of your IT firm constantly fixing problems, they will actually try to identify problems before they happen, keeping your systems up and your problems down. Strategic IT planning. What IT systems do you need in 12 or 24 months’ time? Managed services help you think ahead and give you advice on what you need to be planning from an IT department. This links to proactive support and ensures that your IT infrastructure and software is upgraded and updated to minimize risks such as downtime, viruses and crashes. Complete outsourced IT. Managed services give you access to a complete IT department. You don’t just get day-to-day IT support; you also get an IT manager and a virtual CIO so you can think strategically about how IT fits into your organization. In simple terms, IT companies in Virginia Beach puts the focus back on the IT firm. The more problems that your organization has, the more time and resources the IT firm needs to designate. This results in less profit for the IT firm and causes it to take more proactive measures to reduce the amount of problems the organization has. This aligns both organizations’ outcomes.
Category: IT Consulting
Businesses are here to stay and the number will just continue to get bigger and bigger as time goes on. It is imperative, therefore, that you keep up with the times. Maintaining customer relationships is key to maintaining and sustaining your business. In fact, most of the time, returning customers are those that are not just satisfied with the products or services that you provide, but also with the customer experience that they have gone through not just with the product but with the conduct of their transactions in general. With modern technology being able to provide more visibility to your business other than just presenting your products, your business becomes a transparent display case that customers find equally important as well. It is important that you measure customer satisfaction so take advantage of IT solutions & consulting services to help you tailor your own customer experience process to ensure you are measuring and implementing your customer service experience to your benefit. Here are four of the vital ways to manage your customer service program. Reduce customer effort in your business A recent study by the Harvard Business Review sums up the customer experience gamut in any business, which is to ultimately reduce the effort of a customer in navigating through your business from start to finish. A study by online data team Conversion revealed that 54% of millenials said they declined business transactions with retailers due to poor customer service. Close at their heels are 52% of Baby Boomers and 50% of Generation X population have done the same. Make sure to automate or simplify processes to ensure that you maximize your sales rate. Improve customer contact channels A study by Aspect Research revealed that voice or phone marketing or selling is the most frustrating customer service mode of communication. On the other hand, the number of tablets and smart phone users has increased and reported satisfactory experience when doing online shopping, one of the many wonders of information technology services. Quick responses to queries and feedback Timely responses to customer queries and complaints have accounted for a rise in sales. A Twitter survey revealed that social customer care increases revenue. This was proven by a consumer behavior study, where it revealed that consumers are willing to pay an additional $2.33 for the same or upgraded service if the seller provides a social response within the 67 minutes. Never leave a stone unturned Another study showed that responding to a complaint about a product in social media increases customer advocacy by about 25%. Just imagine how this could do wonders for your business marketing.